Dealer Instructions

ValueShield® Dealer Redemption/Reimbursement Process

Dealer Redemption Process

  1. Appraise the vehicle and establish ACV.
  2. Establish that the vehicle was involved in a reported accident:
    1. The accident appears on the CARFAX® (or other VIN history) report OR
    2. The customer provided a copy of the insurance claim. This can typically be obtained online or by calling the insurance carrier’s toll free phone number OR
    3. The customer provided a copy of the police report
  3. Establish the repair amount.
    1. Customer provided a copy of the insurance claim OR
    2. Customer provided a copy of the body shop invoice
  4. Visit ValueShieldAuto.com/redeem
  5. Click on “CALCULATE OFFER”.
  6. Follow the simple instructions and enter the required information
  7. This will display the ValueShield® offer. Print the ValueShield® offer.
  8. If customer accepts the offer, the dealer advances the ValueShield® amount and is reimbursed by the Program Administrator (Total Warranty Services).

Reimbursement Instructions

  1. Submit the required documentation listed below to the Program Administrator:
    1. Proof of a reported accident from #2 above.
      1. Copy of the CARFAX® (or other VIN history) report OR
      2. Copy of the insurance claim OR
      3. Copy of the police report.
    2. Copy of the ValueShield® offer.
    3. Copy of the buyer’s order for the new vehicle OR if the customer did not purchase/lease another vehicle, a copy of the signed odometer statement and proof of title reassignment.
  2. Payment will be received within 7 business days.