ValueShield® Dealer Redemption/Reimbursement Process
Dealer Redemption Process
Appraise the vehicle and establish ACV.
Establish that the vehicle was involved in a reported accident:
The accident appears on the CARFAX® (or other VIN history) report OR
The customer provided a copy of the insurance claim. This can typically be obtained online or by calling the insurance carrier’s toll free phone number OR
The customer provided a copy of the police report
Establish the repair amount.
Customer provided a copy of the insurance claim OR
Customer provided a copy of the body shop invoice
Visit ValueShieldAuto.com/redeem
Click on “CALCULATE OFFER”.
Follow the simple instructions and enter the required information
This will display the ValueShield® offer. Print the ValueShield® offer.
If customer accepts the offer, the dealer advances the ValueShield® amount and is reimbursed by the Program Administrator (Total Warranty Services).
Reimbursement Instructions
Submit the required documentation listed below to the Program Administrator:
Proof of a reported accident from #2 above.
Copy of the CARFAX® (or other VIN history) report OR
Copy of the insurance claim OR
Copy of the police report.
Copy of the ValueShield® offer.
Copy of the buyer’s order for the new vehicle OR if the customer did not purchase/lease another vehicle, a copy of the signed odometer statement and proof of title reassignment.
